Warranty & Returns
All Vontra watches are covered by a 1-year limited warranty from the date of shipment. This warranty period covers your watch for repair or replacement in case of any manufacturing fault, failure, or defect. This warranty does not cover any issues which arise from abnormal use as outlined below, even during the warranty period:
Damage from improper care or disregard for the listed specifications
- Mechanical failure due to any sort of knocks and dents.
- Water damage due to improper use of the crown or not adhering to water resistance specifications as listed on product page.
- Damage or failure of quick set date function through inadequate mechanical care.
Superficial surface damage such as scratches, dents, and knocks that occur from regular use.
Damage or failure arising from repair or modification by any third-party person or company.
In the unlikely event that you are sent a defective or damaged watch, the Vontra 1-year limited warranty will cover the repair or replacement of your timepiece where eligible. To initiate a warranty claim request, please contact us at info@vontrawatch.com
Upon approval of your warranty claim, you will be provided with a 1- time return shipping label at no extra cost to you. Please return your watch in its original packaging and make sure it is securely packed.
In the case where a watch is later found to be ineligible for repair or replacement, meaning a false claim has been made, Vontra Watch reserves the right to charge the customer for said repairs, or altogether refuse repair or replacement of the watch. If you do not agree with the estimated repair charges, you reserve the right to request that the watch be returned to you. The resulting shipping charges will be borne accordingly by the customer.
Cancellation Policy
Customers are able to cancel their order at any time before it is shipped. However, due to the custom nature of each watch, cancellations are subject to a variable service fee deduction as outlined below:
Cancellation within 24 hours of placing an order
- 10% service fee deduction to cover additional administrative fees
Cancellation anytime after 24 hours up till before order is shipped
- 50% service fee deduction to cover cost of materials ordered and lost labour time
Additionally, if you wish to cancel your order in exchange for a different design, please get in touch with us at info@vontrawatch.com and we will assist you in doing so. Exchange requests should be made within 24 hours of placing an order to avoid any additional charges. After 24 hours, your request may be subject to a service fee deduction to be decided on a case by case basis.
Return and Refunds Policy
Unfortunately, with the custom built to order nature of our watches, we do not accept returns and refunds due to "Change of mind".
However, your watch is covered by our Vontra 1-year limited warranty. If you receive an order that you suspect is damaged or defective, please contact us at info@vontrawatch.com to initiate a warranty claim request. In the unlikely event that we are unable to rectify the issue to your satisfaction, we may offer you a full replacement of the same or similar priced watch, or a full refund. All refunds will be processed via your original payment method within 10 business days.